Faq's

Faq's

Placing Orders

Can’t find the answers you need? Give us a call on (07) 4054 3552 or email us at [email protected] and we will be happy to assist you!

To place your order online, please follow these steps:

1. Click here to view our menu   
2. 'Add to cart' all the items that you would like   
3. Click on the shopping bag icon or 'Go to checkout'   
4. If you have a promo code, enter it and click 'Apply'    
5. Create an account, login or use the guest checkout to continue   
6. Follow the prompts and enter your contact, delivery & payment details   
7. Once you have submitted your order, you will receive a confirmation email


Special Message

If you would like us to add a hand-written note to your order, please specify your message in the special requests.

If you would like to purchase a gift card, you can do so here

Cut Off Times

How much notice is required before placing an order?

You can place an order up to 4 hours prior to the time you would like your food to be ready.

Changes to orders

Please contact us on (07) 4032 3878 or at [email protected] as soon as possible if you require changes to your order and we will do our best to assist you.

Dietary Requirements

Dietary Requirements

If you have any dietary requirements, just write them in the special requests and we will be happy to cater to your needs.

Allergens

Please write your allergens in the special requests section and we will do our best to ensure that no cross contamination occurs.

A great option to ensure your needs are met is to add an individual box (link) to your order for those who have allergens or dietary requirements.

If you have any questions, please give us a call on (07) 4054 3552 or email us at [email protected] and we can assist you.

Delivery

Delivery Times

  • Delivery is available from Monday to Friday from 8am – 5pm and 8am - 2:00pm on Saturday's to Cairns and surrounding areas.
  • Delivery times are approximate and may vary.
  • It is best to order your delivery to arrive 15 – 30 minutes prior to the time your event.

Delivery Prices

  • Delivery to areas with the postcode 4870  and 4878 is $20 per delivery
  • Delivery to areas with the postcode 4879, 4868 and 4869 is $25 per delivery
  • Delivery to areas with the postcode 4881 is $40 per delivery
  • Delivery to areas with the postcode 4865 is $45 per delivery
  • Delivery to areas with the postcode 4877, 4880, 4883, 4887 is $150per delivery

Delivery to areas outside of the specified post codes can be quoted, contact us on (07) 4054 3552 or email us on [email protected] and we can assist you.

Box Sizing

Box Sizes

Small Boxes are 22” x 10”   
Medium Boxes are 14” x 10”   
Small Boxes are 9”x 9”

Is Cutlery Provided?

Cutlery

A set including a plate, knife, fork and napkin can be added for $1 per person

Please let us know if you have any other requirements or requests by giving us a call on (07) 4054 3552 or emailing us at [email protected]

Payments & Cancellations

Payments

If you have an account with us, out payment terms are 7 days. If you do not have an account, payment terms are upon ordering. Payment can be made via direct bank deposit, credit card payment or PayPal, depending on the level of your account.

Cancellation

If you would like to cancel your order or postpone your order, you must do so at least 48 hours prior to your order time. If you have missed this window, please give us a call on or email us at and we may be able to assist you.

Substitutions

Substitutions

Please write your requests in the special request section and we will do our best to accommodate you.

If you have any questions, please give us a call on or email us at [email protected] and we can assist you.

INTRODUCING PLATTER BUNDLES

Designed to take the guesswork out of your next meeting or event, our platter bundles make it easy to decide!

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